Thank you for purchasing a Solatube Daylighting System featuring breakthrough technology for higher performance. Solatube International, Inc. guarantees that when using the Natural Effect Lens**, the 160 DS and 290 DS Daylighting Systems deliver more Average Daily Light on an Annual Basis (as determined by the methodology set forth below) than other passive tubular daylighting devices having the same “L over D ratio” (as defined below) that are widely commercially available on the market at the time of your purchase. We are totally confident that no other product offers the total annual performance of a Solatube product. We will give you YOUR MONEY BACK (retail purchase price) if you find such a product.
Guarantee offer applies only to products purchased for personal use. Offer is only valid for products assembled and installed according to manufacturer’s specifications. Offer excludes new products manufactured by Solatube International, Inc. The guarantee excludes all other products, except Solatube 160 DS and 290 DS products, manufactured by Solatube International, Inc. Offer expires December 31, 2017.
The ADLAB is determined by measuring the light output of a system at each hour during daylight hours on the 21st day of March, June, September and December. To determine the ADLAB, these measurements are then added together and divided by the total number of measurements taken. To compare ADLABs, the systems compared must have the same ratio of Length of daylighting tube divided by the Diameter of the tube opening. This is called the “L over D ratio.” Testing must be completed by a certified testing agency.
If you believe that you have found a qualifying product that outperforms your Solatube Daylighting System, please send a written refund request with your original purchase receipt with the Solatube product circled, and written test results from a valid testing agency to Solatube International, Inc., Attn: Performance Guarantee, 2210 Oak Ridge Way, Vista, CA 92081. Requests must be postmarked within 365 days of purchase date. Solatube International, Inc. reserves the right to audit any testing or to retest to confirm results.
This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.
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I have three Solar tubes which has made a real difference in my house,making it much lighter. I thought I wanted another one in my living room and asked... Read More
The solar tubes were installed over a week ago. Following the installations we had a very heavy rain with high winds. No leaks what-so-ever. Read More
Rob did an excellent job. He was very informative and didn’t try to up sell me on options I could not afford. He was very clean and the quality... Read More
Larry is a skilled craftsman in this profession. As an example, he went up into our attic to make sure that he was installing our solar tube in the best position... Read More
Our contact with this business was professional and courteous. They looked into our needs, provided services and material that met those needs... Read More
Service was very good. The technician was able to do the install in a very cramped space. this is the third item we have purchased from the Solar Guys.
Our service man was most courteous and thorough. He was neet and left no trace that he had worked in the room. We are very satisfied!
We spoke about where would be the best position for the Solar Tube and since it was put in it couldn’t have been a better decision. He was clean and care of... Read More
The solar tubes are amazing, I did not expect the amount of light and that is a good thing. The tech was very efficient, fast and neat as he instaled our solar tubes... Read More
I was surprised by the easy phone ordering process and pleased with the quick appointment for installation. I received a “nice surprise” phone call... Read More
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